Chatbot is automated chat software that answers questions, qualifies leads, or routes users.
Example of Chatbot
A chatbot can ask which service a visitor needs and route an unanswered question to a person. Test unsupported questions and handoff behavior so the system does not invent answers when it lacks reliable information.
Why Chatbot matters
It matters because more traffic is not always the answer. CRO and lead generation terms help teams improve the path from visitor to qualified opportunity, often producing more revenue from the same audience.
Related terms
Frequently Asked Question
What does Chatbot mean?
Chatbot means automated chat software that answers questions, qualifies leads, or routes users.