Live Chat is a real-time chat tool that lets visitors communicate with a business representative.
Example of Live Chat
A visitor asks a live representative whether a service is available in their area. The chat should identify response hours and provide a clear fallback when no representative is available.
Why Live Chat matters
It matters because more traffic is not always the answer. CRO and lead generation terms help teams improve the path from visitor to qualified opportunity, often producing more revenue from the same audience.
Related terms
Frequently Asked Question
What does Live Chat mean?
Live Chat means a real-time chat tool that lets visitors communicate with a business representative.